These Terms & Conditions set out what 7u771 expects from you and what you can expect from us — covering account access, wallet transactions, site content and how disputes are handled. Access to the platform depends on your local law and the eligible regions we serve.
Account Eligibility
bKash & Bank Transfer Policy
Content & Conduct Rules
Your Right to Request Changes
POLICY POSTURE
What These Terms Actually Cover
By opening an account and using the platform, you agree to the terms described here. These conditions govern every part of your relationship with us — from how your account is created and maintained, to how wallet transactions through bKash or Bank Transfer are processed and recorded. We've written them to be readable, not buried in legal language, but they are binding once you accept them at account registration. Your eligibility to use the platform is determined by the laws of the country or region where you access it. We do not make representations about legality in every jurisdiction. It is your responsibility to confirm that using this service is permitted where you are located. Where local law restricts access, these terms do not override that restriction. We may update these terms when our services change. When we do, we post the revised version on this page and note the date of the change. Continuing to use your account after a change has been posted means you accept the updated terms. If you disagree with a change, the right step is to stop using the account and contact our support team through the published routes shown on the site.
bKash
Bank Transfer
Account Wallet
Eligible Regions
SCOPE AND LIMITS
What Falls Inside and Outside This Policy
These terms apply specifically to your account on this platform. Not everything connected to your experience falls under our direct policy — understanding the boundaries helps you know who to contact when something comes up.
Account Access
Creating, maintaining and closing your account is fully covered here. This includes login credentials, account verification, session management across mobile and desktop, and any account-level restrictions we apply. All account actions are governed by these terms.
Wallet Transactions
Deposits and withdrawals processed through bKash or Bank Transfer are subject to the transaction rules in this policy. The limits, verification steps and processing records visible in your account panel are part of these terms and reflect what was agreed at account creation.
Site Content
Game titles, lobby displays, promotional notices and any written content on the platform fall within our content terms. We control what appears here; errors, availability changes or temporary outages are handled according to the correction process described in the support section.
Third-Party Services
Payment networks like bKash operate under their own separate terms. Game studios including CQ9, Joker, JDB and PlayStar supply content under independent agreements. We are not responsible for conditions imposed by those third parties, and their terms sit outside the scope of this policy.
YOUR PRACTICAL RIGHTS
Actions You Can Take Under These Terms
These terms are not only obligations — they also set out the specific things you are entitled to do. You can review your transaction history at any point directly inside your account panel, where every bKash and Bank Transfer record is logged with a timestamp and reference number. If a detail in your account profile is incorrect, you can submit a correction request through the support route published on the site; we will process it once identity verification is confirmed on our end. Raising a formal question about how your data is used, why a transaction was declined or why a restriction was placed on your account is also your right. We ask that you send these through the contact channels listed in the support section of this page so they reach the correct team. What you cannot do under these terms is transfer account ownership, share login credentials or use automated tools to access the platform — those restrictions protect your account as much as they protect the service.
Review Your Records
Every wallet transaction — bKash deposit, Bank Transfer or withdrawal — is logged in your account history. Open the transaction tab to see timestamps, reference numbers and status for each entry. You do not need to contact support to access this view.
Correct Account Details
If your registered name, contact number or wallet reference is entered incorrectly, submit a correction request through the support channel. We verify the change against the identity information provided at registration before updating the record.
Raise a Policy Question
If any clause in these terms is unclear or you believe a decision affecting your account was made in error, you can raise it formally. Use the contact routes listed in the support section; include your account reference so the query reaches the right team quickly.
Request Account Closure
You can ask us to close your account at any time. Pending transactions must clear before closure is finalised. Submit the request through support, and we will confirm the steps along with any remaining balance handling based on your chosen withdrawal method.
CONTACT THIS POLICY
How to Reach Us About These Terms
If you have a question about a specific clause, a transaction record, or an account restriction, use the routes below. We direct policy-related queries to the same support team that handles account and wallet questions — reach them through any of the published channels.
Live Chat
The live chat window is accessible from the account area on any mobile browser. Use this route for account-level questions about these terms, including transaction disputes or access restrictions. Have your account reference ready before you start.
Email Support
For written records of a policy question or a formal account correction request, email is the appropriate channel. Send your query to the support address published in the site footer. Include your account username and a clear description of the clause or transaction in question.
Help Centre
The Help Centre on the site covers the most common account and terms questions, including what to do if a bKash deposit is not reflected in your wallet or if you cannot access your account after a password reset. Check there before opening a new support ticket.
HOW WE HANDLE THIS
Data, Security and Policy Transparency
We keep these terms in one place — this page — so you always know where to check for the current version. Here is how we approach the key areas covered by the policy.
Account Data Retention
We retain account records, transaction logs and identity verification data for as long as required by the terms you accepted at registration. You can request a summary of the data we hold against your account by contacting support through the published email route.
Cookie and Session Policy
Cookies keep your session active when you move between the lobby and your account wallet on mobile. We use only the cookies necessary for account continuity and platform performance. A full description of cookie behaviour is in our Privacy Policy, linked in the site footer.
Wallet and Payment Security
Transactions processed through bKash and Bank Transfer are recorded in your account panel with a reference number. We do not store payment credentials beyond what is required to process the transaction. If you notice an unrecognised transaction, report it through live chat immediately.
Policy Update Notices
When these terms change, we update the text on this page. We do not make silent changes. If you are signed in at the time of an update, you will see a notice on your next login asking you to review the revised terms before continuing. Continuing past that screen counts as acceptance.
TERMS FAQ
Frequently Asked Questions About These Terms
These are the questions we hear most from people reading the Terms & Conditions for the first time. If your question is not covered here, use the support routes in the contact section above.
Do I have to agree to these terms before I can use my account?
Yes. Acceptance of the Terms & Conditions is required during account registration. By completing the registration form and submitting it, you confirm you have read and agreed to these terms. You cannot access the lobby or make a wallet transaction without completing that step.
What happens if I disagree with a change to the terms?
If we update these terms and you do not agree with the revised version, you should stop using the account and contact support through the published email or live chat route. The support team can walk through your options, including account closure and any pending wallet balance handling.
Does this policy cover my bKash deposits and Bank Transfer transactions?
Yes, both bKash and Bank Transfer transactions are governed by these terms. The specific limits and verification steps for each method are shown inside your account panel. Note that bKash also operates under its own separate terms, which apply independently of ours.
Can I use this platform from any location in Bangladesh?
Access depends on your local law and the eligible regions we serve. We do not confirm legality in every location. You are responsible for checking whether using this service is permitted where you are. If access is restricted by local law, these terms do not override that restriction.
How do I find out what personal data you hold on my account?
Send a data request to the support email address published in the site footer. Include your account username and a brief description of what you are asking for. We will review the request against the information stored against your account and respond through the same channel.
What should I do if I spot a transaction in my account that I did not make?
Report it immediately using the live chat window accessible from your account area on mobile. Include the transaction reference number, date and amount. Do not share your login credentials with anyone while the query is open. We will investigate based on the records held in your account panel.